❓ Frequently Asked Questions (FAQs)
Welcome to Sagar Starter’s FAQ section. Here you’ll find answers to common questions about orders, shipping, returns, and products.
🛒 Orders & Payments
Q1. How can I place an order?
👉 You can place an order directly through our website by selecting your product and completing the checkout process.
Q2. What payment methods do you accept?
👉 We accept secure online payments such as UPI, Debit Card, Credit Card, and Net Banking.
Q3. Is my payment secure?
👉 Yes, all payments are processed through secure and trusted payment gateways.
Q4. Can I cancel my order?
👉 Yes, you can request cancellation before the order is shipped. Contact us immediately for assistance.
🚚 Shipping & Delivery
Q5. How long does delivery take?
👉 Delivery usually takes 3–7 business days depending on your location.
Q6. How can I track my order?
👉 You can contact us with your Order ID via WhatsApp or Email to get tracking details.
Q7. Do you deliver all over India?
👉 Yes, we deliver across India.
Q8. What if my order is delayed?
👉 Sometimes delays may occur due to courier issues. Please contact our support team for updates.
🔄 Returns & Refunds
Q9. What is your return policy?
👉 We offer a 7-day return policy for damaged, defective, or incorrect products.
Q10. How do I request a return?
👉 Contact us on WhatsApp or Email with your Order ID and product images.
Q11. When will I receive my refund?
👉 Refunds are processed within 5–7 business days after approval.
Q12. Are shipping charges refundable?
👉 Shipping charges may be non-refundable depending on the case.
🔧 Product & Technical Support
Q13. Do you provide product guidance?
👉 Yes, we provide technical support for Motor Starters and electrical products.
Q14. What should I do if I receive a damaged product?
👉 Immediately contact us with product images for quick resolution.
Q15. Are your products genuine?
👉 Yes, all our products are genuine and manufactured by Sagar Electricals.
💬 Support & Contact
Q16. How can I contact customer support?
👉 You can contact us through:
- 📞 Phone: +91 8573934013
- 💬 WhatsApp: +91 9721083003
- 📧 Email: support@sagarstarters.com
Q17. What are your support hours?
👉 Monday to Saturday, 10:00 AM – 7:00 PM.
Q18. Do you provide WhatsApp support?
👉 Yes, we provide instant support on WhatsApp.
👉 Start chat: https://wa.me/919721083003
⚡ Quick Tips
- Always keep your Order ID ready for faster support
- Contact us within 7 days for return requests
- Use WhatsApp for quick response